Return Policy

Because all cosplay costumes are custom made returns will not be accepted, if in the case of extreme circumstances please notify our customer service ordercosgaget@hotmail.com department as quickly as possible, and make sure to have photo verification of the product in question, as well as the valid order number, and customer name. We will evaluate the case and issue a Return Authorization if the case is approved for a valid return. We accept returning for replacement or refund within 7 days after you receive the product.After 7 days upon delivery of the product or 14 days after the product has shipped, whichever is shorter, it will no longer be an option to return the product.

Please note that we are not responsible for any dissatisfaction with sizes caused by the buyer leaving wrong sizes in the corresponding fields, or selecting the wrong general size.

Please note that during the returning or exchanging process, the sender will be responsible for the shipping fee. Which means the customer is responsible for the shipping fee for returning the product to us, and we will be responsible for the shipping when returning the product to the customer.


If the tracking number is shown in a location and is not moving for many days, the product may be considered lost. In a situation such as described above, cosgaget will conduct a short inquiry, at which time will find out if the product is truly lost or simply held for other unforeseeable issues beyond cosgaget’s control. If the product is lost, cosgaget will take responsibility and refund the customer. However, it is the responsibility of the customer to bring such issues to the attention of cosgaget within 30 days of a product being shipped.


Due to their price level Clearance goods will never receive a Return Authorization. Clearance goods may have some minor defects, but are not considered damaged. These goods may or may not be considered lower quality to our quality assurance. The customer will be informed of any defects on these Clearance items in the product's description.


All goods that are mailed to us without a Return Authorization that are lost or displaced will NOT be the responsibility of cosgaget and will not be a reason for a refund.


Other invalid reasons for refund include, but are not limited to, returns caused by invalid address provided by customer, package rejected, and failure to pay the import tax/tariff/duties. It is the customer's responsibility to pay the import tax/tariff/duties. Failure to follow the Return Authorization process will mean all liability of the loss of the product to the customer.


Refund amounts will be determined by the situation of the return process. Returns once the tailoring or crafting process have been started will only be available to up to 70% of the cost of the product. This includes but is not limited to damage or issues that are determined to be out of our control through the shipping process.